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== Frequently Asked Questions
These are frequently asked questions and common issues.


=== I'm having trouble logging in with ssh
The reference page is at [wiki:UserGuide/RemoteAccess/SSH]

Please ensure the following:
* You have created a public/private keypair
* You have uploaded the **Public** key to your account on our portal
* Your ssh client is configured to use the correct username and private key
* You have a current reservation for the Domain in question

=== I'm having trouble registering for an account
The reference page is at [wiki:UserGuide/AccountCreation]
==== I never got the confirmation email
Please check your spam folder. Especially many corporate mail filters delay or block our email. If possible, whitelist {{{scheduler@orbit-lab.org}}} and {{{accountmanager@orbit-lab.org}}}
  
==== I never got an email that my account is approved
User accounts are approved by the PI for the group you selected. Please ensure that you've picked the appropriate group.

=== I'm having trouble logging into the web portal
==== I forgot my password