| | 1 | [[Include(WikiToC)]] |
| | 2 | == Frequently Asked Questions |
| | 3 | These are frequently asked questions and common issues. |
| | 4 | |
| | 5 | |
| | 6 | === I'm having trouble logging in with ssh |
| | 7 | The reference page is at [wiki:UserGuide/RemoteAccess/SSH] |
| | 8 | |
| | 9 | Please ensure the following: |
| | 10 | * You have created a public/private keypair |
| | 11 | * You have uploaded the **Public** key to your account on our portal |
| | 12 | * Your ssh client is configured to use the correct username and private key |
| | 13 | * You have a current reservation for the Domain in question |
| | 14 | |
| | 15 | === I'm having trouble registering for an account |
| | 16 | The reference page is at [wiki:UserGuide/AccountCreation] |
| | 17 | ==== I never got the confirmation email |
| | 18 | Please check your spam folder. Especially many corporate mail filters delay or block our email. If possible, whitelist {{{scheduler@orbit-lab.org}}} and {{{accountmanager@orbit-lab.org}}} |
| | 19 | |
| | 20 | ==== I never got an email that my account is approved |
| | 21 | User accounts are approved by the PI for the group you selected. Please ensure that you've picked the appropriate group. |
| | 22 | |
| | 23 | === I'm having trouble logging into the web portal |
| | 24 | ==== I forgot my password |
