wiki:UserGuide/Faq

Version 1 (modified by msherman, 5 years ago) ( diff )

Frequently Asked Questions

These are frequently asked questions and common issues.

I'm having trouble logging in with ssh

The reference page is at User Guide/Remote Access/SSH

Please ensure the following:

  • You have created a public/private keypair
  • You have uploaded the Public key to your account on our portal
  • Your ssh client is configured to use the correct username and private key
  • You have a current reservation for the Domain in question

I'm having trouble registering for an account

The reference page is at User Guide/Account Creation

I never got the confirmation email

Please check your spam folder. Especially many corporate mail filters delay or block our email. If possible, whitelist scheduler@orbit-lab.org and accountmanager@orbit-lab.org

I never got an email that my account is approved

User accounts are approved by the PI for the group you selected. Please ensure that you've picked the appropriate group.

I'm having trouble logging into the web portal

I forgot my password

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