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Frequently Asked Questions
These are frequently asked questions and common issues.
I'm having trouble logging in with ssh
The reference page is at User Guide/Remote Access/SSH
Please ensure the following:
- You have created a public/private keypair
- You have uploaded the Public key to your account on our portal
- Your ssh client is configured to use the correct username and private key
- You have a current reservation for the Domain in question
I'm having trouble registering for an account
The reference page is at User Guide/Account Creation
I never got the confirmation email
Please check your spam folder. Especially many corporate mail filters delay or block our email. If possible, whitelist scheduler@orbit-lab.org
and accountmanager@orbit-lab.org
I never got an email that my account is approved
User accounts are approved by the PI for the group you selected. Please ensure that you've picked the appropriate group.
I'm having trouble logging into the web portal
I forgot my password
When I run command, I get warnings about "sudo"
You are running commands on a console. The console is a shared machine, and only allows running commands as your user account.
To run arbitrary commands as root, please use the console to provision and connect to a compute resource.