| 3 | | === Mailing Lists |
| 4 | | === Tutorials and wiki |
| 5 | | === Helpdesk / realtime support |
| | 3 | === COSMOS Wiki |
| | 4 | Many of our users' most common questions have documented answers in this wiki. Please use the search function in the top-right corner. |
| | 5 | |
| | 6 | === Frequently Asked Questions |
| | 7 | Many issues are very common, please refer to UserGuide/Faq |
| | 8 | |
| | 9 | === How to request help |
| | 10 | In order to best solve your issues, please include the following in your communication: |
| | 11 | * Institutional Affiliation |
| | 12 | * email and username used for account registration |
| | 13 | * brief description of your issue |
| | 14 | * what you were trying to accomplish |
| | 15 | * what did not work as you expected |
| | 16 | * any other relevant information such as: |
| | 17 | * the commands you ran, and their output |
| | 18 | * error messages |
| | 19 | * log files |
| | 20 | |
| | 21 | === Community Mailing List |
| | 22 | To ask questions of the user community, use the mailing list orbit-users@orbit-lab.org |
| | 23 | |
| | 24 | === Technical Support |
| | 25 | To get technical support from the testbed maintainers, email problems@orbit-lab.org |
